Membership Operations & Data Intern
Job Title: Membership Operations & Data Intern
Department: Development
Reports To: Gabriel Alvaro, PMP — Development Associate
Secondary Advisor: Wesley Dugle — Volunteer Engagement Manager
Term: Fall 2026 · Approximately 10 weeks
Commitment & Schedule: 120 hours total · three days per week (suggested Monday, Tuesday, and Friday), approximately 4-hour shifts scheduled between 9:30 am and 6:00 pm
Location: On-site — MOLAA, 628 Alamitos Ave., Long Beach, CA 90802
Compensation: Unpaid by MOLAA with an internship stipend available through UCI’s internship program
The Museum of Latin American Art (MOLAA) is the pioneering museum in the United States dedicated exclusively to modern and contemporary Latin American and Latino art, accredited by the American Alliance of Museums. In 2026, MOLAA celebrates its 30th Anniversary, and the Development Department is leading an ambitious effort to double the museum’s membership by that milestone. This internship sits at the operational heart of that effort.
The Membership Operations & Data Intern coordinates the weekly operating rhythm of MOLAA’s two live membership campaigns: the Renewal Call, which retains members whose memberships are expiring, and the Bring Back Call, which recovers lapsed members. The intern keeps both campaigns moving by analyzing CRM data, preparing weekly call lists, coordinating a calling team, and fulfilling every membership won.
It offers hands-on training in data analysis, project management, and marketing within a live museum membership program, an ideal fit for students pursuing arts administration, nonprofit management, or fundraising and development.
By the end of the internship, the intern will be able to:
Extract and analyze constituent data from a professional nonprofit CRM, using Excel and AI tools to turn raw data into actionable insight.
Translate analysis into operations by building weekly call lists, delegate assignments to a calling team, and coordinate their execution.
Apply project management fundamentals (planning, execution and tracking and adaptability and reporting) to keep a multi-person campaign on track.
Measure results against goals, report outcomes, and recommend adjustments that improve performance.
Document a recurring operation as a professional SOP/playbook that others can run.
Data Analysis & Campaign Preparation
Pull weekly membership data from Altru; identify members with expiring memberships (Renewal Call) and lapsed members (Bring Back Call).
Load both groups into the campaign tracker with the details callers need.
Prepare and send the week’s member mailings: renewal follow-ups and bring-back warm-up emails.
Call Coordination & Delegation
Assign the week’s calls across the calling team.
Monitor progress through the week, follow up on open items, and keep the tracker current.
Membership Fulfillment
For every membership renewed, recovered, or newly obtained: send the onboarding welcome email, print the membership card, and prepare it for mailing.
Reporting & Systems Improvement
Join the Friday progress review; help compile weekly results against campaign goals.
Propose and implement improvements to the workflows that run the operation.
Capstone: systematize the full operation into an updated SOP/Playbook capturing the improvements made during the term which will be a lasting asset for future membership growth campaigns.
Hands-on experience turning CRM data into decisions using spreadsheet analysis and AI tools, a skill set that transfers to any industry.
Real coordination and project management experience running a live, multi-person campaign with weekly, measurable targets, mentored by a PMP-certified supervisor.
A portfolio-ready capstone: the operating playbook you co-author, used by the museum beyond your term.
Front-row exposure to how a development team builds new revenue generating initiatives, including the membership growth phase launch (individual and institutional membership sales) during your term.
Weekly one-on-one mentorship and structured feedback, plus networking across museum departments.
A meaningful role in a milestone institutional effort: doubling membership for MOLAA’s 30th Anniversary.
Supervision, Feedback & Support
The intern is directly supervised by Gabriel Alvaro, PMP, Development Associate, with Wesley Dugle, Volunteer Engagement Manager, as secondary advisor. The internship follows the campaign’s own rhythm: a Monday planning session and a Friday progress review with the supervisor each week, with ongoing communication in between and a pre- and post-internship interview to assess the experience.
MOLAA provides a dedicated on-site workstation and computer; training; and all materials needed for execution of the internship.
Must-haves
Currently enrolled undergraduate participating through UCI’s internship program.
Comfortable working in spreadsheets (Excel or Google Sheets).
Organized and reliable, with strong follow-through and clear written communication.
Able to work on-site in Long Beach three days per week.
You might be a great fit if…
You’re curious about using AI tools to work smarter with data.
You’re interested in learning how to use project management (profesionally plan, execute, monitor and control) revenue generating initiatives.
You’re interested in arts administration, nonprofit management, development and fundraising, data analytics, or marketing.
You’re bilingual in English and Spanish (preferred, not required).
You’ve worked with a CRM or database before (a plus, not required).
Submit a brief resume and a short statement of interest to Wesley Dugle, Volunteer Engagement Manager, at wdugle@molaa.org by September 30th. Applications are reviewed on a rolling basis. Selected candidates will be invited to a brief interview during the week of October 5th with the Development team, and decisions are communicated by the Volunteer Engagement Manager. Start date and schedule will be determined by MOLAA and hired candidate.